(Download) NCERT Book For Class IX : Retail (Cashier)

Table of Content

Unit 1: Introduction to Retailing

Session 1: Basics of Retailing
Session 2: Organised and Unorganised Retailing
Session 3: Store and Non-Store Retailing
Session 4: Duties and Responsibilities of a Cashier

Unit 2: Service Cash Points or POS

Session 1: Modes of Payment
Session 2: Procedures for Handling Cash
Session 3: Authorisation of Cheque, Credit/Debit Card Payments
Session 4: Problems at Cash Points/POS

Unit 3: Customer Order for Goods

Session 1: Processing Customer Orders for Goods
Session 2: Procuring Supplies
Session 3: Customer Information
Session 4: Invoice

Unit 4: Process of Payment

Session 1: Effective Process of Payment
Session 2: Sorting out Pricing Problems in Payment Process
Session 3: Rights, Duties and Responsibilities in Process of Payment
Session 4: Components of Payment System in Retail

Unit 5: Customer Service

Session 1: Customer Needs and Service
Session 2: Effective Customer Service
Session 3: Organisation Standards
Session 4: Customer Expectation

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