(Download) NCERT Book For Class IX : Retail  (Store Operations Assistant)

Table of Content

Unit 1: Introduction to Retailing

Session 1: Basics of Retailing
Session 2: Organised and Unorganised Retailing
Session 3: Store and Non-store Retailing
Session 4: Indian and Global Retailers

Unit 2: Receiving and Storage of Goods

Session 1: Classification of Goods
Session 2: Procedure for Receiving and Dispatching Stock  to Stores
Session 3: Storage of Goods in Retail Operations
Session 4: Process of Goods Handling

Unit 3: Stock Levels in Storage

Session 1: Stock Levels in Retail Stores
Session 2: Documents Required for Stock Handling
Session 3: Reporting Storage Space
Session 4: Handling Equipment

Unit 4: Customer Service

Session 1: Customer Needs and Service
Session 2: Effective Customer Service
Session 3: Organisation Standards
Session 4: Customer Expectation

Courtesy: ncert.nic.in

Go Back To NCERT Books Main Page