(Download) NCERT Book For Class XI : Retail [Sales Associate]

(Download) NCERT Book For Class XI : Retail [Sales Associate]

Unit 1: Fundamentals of Retailing

Session 1: Basics of Retailing
Session 2: Sales Associate Services to Customers
Session 3: Skills for Handling Retail Business
Session 4: Duties and Responsibilities of a Sales Associate

Unit 2: Process of Credit Application

Session 1: Features and Conditions for Credit Sales
Session 2: Credit Checks and Getting Authorisation
Session 3: Processing Credit Requisitions
Session 4: Techniques for Determining Creditworthiness

Unit 3: Mechanism for Customers to Choose Right Products

Session 1: Methods of Selling
Session 2: Sales Promotional Activities
Session 3: Responding to Questions and Comments
Session 4: Techniques of Closing a Sale

Unit 4: Specialist Support to Customers

Session 1: Providing Product Information
Session 2: Techniques to Encourage Customers to Buy Products
Session 3: Personalised Customer Service
Session 4: Post-sales Service Support

Unit 5: Health and Safety Management

Session 1: Health and Safety Requirements
Session 2: Equipment and Material
Session 3: Dealing with Accidents and Emergencies
Session 4: Reporting Accidents and Emergencies

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