Chapter – XI

(B) Consumer Protection
(6 Marks) – 100 words

2-3 marks Q should not exceed 30-40 words
4-5 marks Q should not exceed 60-80 words
6 marks Q should not exceed 100 words

Consumer Protection (2+4 = 6 marks)

(a) The rationale of consumer protection – concept, aspect and need

(b) Importance of Consumer Protection

(c) Consumer rights and responsibilities

(d) Ways and Means of Consumer Protection

(e) Role of Consumer Organizations

Explain briefly the meaning of “consumer” with reference to Consumer Protection Act 1986 - 2 marks

The Act defines consumer as:

1. One who buys goods or hires services for consideration.
2. One who uses the goods or hired services with the approval of the buyer or hirer of the service.
3. One who uses the goods/services to earn livelihood by self-employment............