urban area of Dibrugarh in Assam, which is involved in the manufacturing and  marketing  of  Sital  Pati,  traditional  mats  and  Jappi  (the  traditional headgear). They decided to shift this manufacturing unit to a rural area with an objective of reducing the cost and providing job opportunities to the locals. They followed the functional structure in this organisation with a view to increasing managerial and operational efficiency.

They assessed and analysed the type and number of employees required, keeping in mind that they had to encourage the women, and the people with special needs belonging to the rural area.

State the next three steps that they will have to undertake, for obtaining a satisfied workforce for their handicraft unit.

13

Saqib  Ltd.  is  a  large  credit  worthy  company  operating  in  the  Kashmir Valley.  It  is  an  export  oriented  unit,  dealing  in  exclusive  embroidered shawls.  The  floods  in  the  Valley  have  created  many  problems  for  the company.  Many  craftsmen  and  workers have  been dislocated and raw material  has  been  destroyed.  The  firm  is  therefore,  unable  to  get  an uninterrupted supply of raw material, and the duration of the production cycle has also increased. To add to the problems of the organisation, the suppliers of raw material who were earlier selling on credit are asking the company, for advance payment or cash payment on delivery. The company is facing a liquidity crisis. The CEO of the company feels that taking a bank loan is the only option with the company to meet its short term shortage of cash.

As a finance manager  of the company name and explain the alternative to bank borrowing that the company can use to resolve the crisis.

3A

IV

14

Nutan Tiffin Box service was started in Mumbai by Mumbai Dabbawalas. The Dabbawalas who are the soul of entire Mumbai aim to provide prompt and efficient services by providing tasty homemade tiffin to all office goers at right time and place. The service is uninterrupted even on the days of bad weather,  political unrest and social disturbances. Recently they have started online booking system through their website ‘mydabbawala.com’. Owing to their  tremendous popularity amongst the happy and satisfied customers and members, the dabbawalas were invited as guest lecturers by  top business  schools. The Dabbawalas operate in a  group of 25-30 people along with a group leader. Each group teams up with other groups in order to deliver the tiffin on time. They are not transferred on frequent basis as they have to remember  the addresses of their customers.

They follow  certain  rules  while  doing   trade-   No  alcohol  during  working hours;  No leave without permission;  Wearing of white cap & carrying ID cards during business hours.

Recently  on  the  suggestion  of  a  few  self  motivated  fellow  men,  the dabbawalas thought out and executed a plan of providing food left in tiffins by customers to slum children. They have instructed their customers to place red sticker if food is left in the tiffin, to be fed to poor children later.

a)   State  any  one  principle  of  management  given  by  Fayol  &  one characteristic of management mentioned in the above case.

b)   Give any two values which the Dabbawalas want to communicate to the society.

(2+2)

=

4 (E&M)

1

15

Kiran Industries is a company manufacturing office furniture. The company

4H

II