Question Papers For Board Examinations 2019

Class – XII

Subject – Front Office Operations

Subject :- Front Office Operations

Class : XII

Year : 2019

General Instructions :

(i) This question paper contains 33 questions out of which the candidate needs to attempt only 25 questions.
(ii) Question paper is divided into two sections.

SECTION A

• Multiple choice questions / Fill in the blanks/Direct questions : contains total 12 questions of 1 mark each. Answer any 10 questions.
• Very short answer type questions : contains total 7 questions of 2 marks each. Answer any 5 questions.
• Short answer type questions : contains total 7 questions of 3 marks each. Answer any 5 questions.

SECTION B

• Long answer / Essay type questions : contains total 7 questions of 5 marks each. Answer any 5 questions.

Questions :

Answer any ten questions from the given twelve.

1. Who are responsible for opening the guest folio and updating the A and D register ?

2. List two popular modes of payment used by the guests.

3. What is Form F used for ?

4. What is the purpose of Visa ?

5. Mention one reason for making a departure errand card.

6. What do you understand by Rooming ?

7. Which machine is used by large hotels to handle their outgoing mails ?

8. State the purpose of using card test.

9. Write one drawback of using VOIP.

10.Whom does a concierge report to ?

11.Which book contains the names of guests who are not welcome in the hotel ?

12.What do you understand by Bermuda plan ?

Click Here To Download Full Paper

<< Go Back To Main Page

Courtesy: CBSE