TRAVEL AGENCY & TOUR OPERATION BUSINESS

Time allowed : 3 hours

Maximum Marks : 60

General Instructions :
(i) Read the question paper carefully. All questions in each part are compulsory. Students may use bilingual media (both English and Hindi) for writing in which technical terms should be written in English medium.
(ii) Part A – Questions No. 1 – 11 are multiple choice questions, carrying 1 mark each.
(iii) Part B – Questions No. 12 – 16 are short answer questions, carrying 2 marks each. Answer to them should not exceed 30 – 40 words each.
(iv) Part C – Questions No. 17 – 20 are also short answer questions, carrying 3 marks each. Answer to them should not exceed 60 – 70 words each.
(v) Part D – Questions No. 21 – 23 are also short answer questions, carrying 4 marks each. Answer to them should not exceed 80 – 100 words each.
(vi) Part E – Questions No. 24 – 26 are long answer questions, carrying 5 marks each. Answer to them should not exceed 110 – 150 words each.

Part – A (1 Mark each)

Multiple Choice Questions

1.Which company was in its early days the largest military agent for the army and was also involved in banking ?
(a) Cox and Kings
(b) Make My Trip
(c) Akbar Travels
(d) TCI

2. What is an itinerary ?
(a) It is a passport.
(b) It is the map of the place where tourist is visiting.
(c) It is a form to be filled by tourist.
(d) It is a detailed plan for a journey, especially a list of places to visit with corresponding dates.

3.  Ms. Shivani was awarded the best employee in her office. As a reward, she got a tour package of Kerala by her company. Such type of tour is known as
(a) Freedom Tour
(b) Incentive Tour
(c) Guided Tour
(d) SIT

4. Mr. Sunil wanted to safeguard his luggage, health or any other risk while travelling to Singapore. How can this be done ?
(a) By taking assistance of Police
(b) By purchasing Travel Insurance
(c) By taking help of Travel Agent
(d) By consulting doctor

5.The printed document, which is a very important marketing tool of tour operator giving detail of tour package like places covered, cost of tour, name of hotel, number of days and nights covered etc. is a
(a) Newspaper
(b) Book
(c) Tour Brochure
(d) None of the above

6. Variable cost of package tour changes as per
(a) No. of Pax
(b) Change in climatic condition
(c) As per the wish of Tour Operator
(d) All of the above

7. _________ is a national apex body of the Tourism Industry in India and was founded on 13th January, 1982.
(a) Indian Association of Tour Operators
(b) United Nations World Tourism Organisation
(c) International Air Transport Association
(d) Association of Domestic Tour Operators of India

8. The recognition as an approved travel agency in India is granted initially for 5 years by
(a) Ministry of Railways
(b) Ministry of Tourism
(c) Ministry of Civil Aviation
(d) Ministry of Culture

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Courtesy: CBSE