Careers in Hotel industry
are amongst the most visible and important aspects of a country's
infrastructure. Hotel industry is a closely linked one to the tourism industry.
A number of factors like promotion of tourism and rapid industrial progress have
given a boost to hoteliering. The recent liberalisation of trade and opening up
of economy will further lead to revolutionary growth in this sector.
With increasing globalisation, career opportunities in this
field are not only limited within the country but there are chains of hotels
which operate internationally providing scope of a career abroad. It is a
glamorous profession which has a bright future. With the growth of hotel
industry propelled by foreign and domestic tourism and business travel, the
demand for well trained quality personnel too has grown impressively.
The diversity of experience in hotel
management is greater than in any other profession. Hotel industry involves
combination of various skills like management, food and beverage service,
housekeeping, front office operation, sales and marketing, accounting. Today,
the rise in corporate activity (leading to greater number of business trips) as
well as the wish to travel on holiday has made the hotel industry a very
One can enter this field by direct entry or
through hotel management institutes. For direct entry the vacancies are
generally advertised in the newspapers and the minimum prescribed qualification
is graduation with 50% marks. They are trained by the hotels themselves. But
Qualified personnel's are always given a higher preference.
qualification required to go for a course in hotel management is 10+2. For
certificate, diploma and bachelors courses 10+2 is sufficient. Duration of
certificate courses is six months to one year. Bachelor and diploma courses are
of duration one and half to three years. Those with graduation can go for post
graduate diploma courses the duration of which is one year.
Selection to most government recognised
institutes is based on common entrance test. Test consists of English,
Reasoning, General Science and General Knowledge. The test is of two hour
duration and is held around April every year. The test is followed by a group
discussion and interview, in which a person's personality and confidence is
seen. Private institutes also conduct tests of their own, the pattern of which
is almost the same.
Some of the prominent schools that conduct
courses in this area are: The Oberoi centre for Learning and Development, 1 Sham
Nath Marg, New Delhi- 110054; Indian Institute of Hotel Management, Ra
Aurangabad- 431001; Welcomgroup Graduate School of Hotel Administration, Valley
View Hotel, Manipal- 576119, National Council for Hotel Management and Catering
Technology, Pusa, New Delhi.
Course areas include food processing, Food
and beverages service, Accommodation operation or front office, hotel
accountancy, Business communication, French language, hotel engineering,
computer, nutrition and food service, Hotel laws, Principles of management,
sales and marketing management, Human resource management.
Personal attributes: They
should have a good organizational background, excellent communication and
interpersonal skills, strong commitment and self-discipline. One must be an
extrovert, co-operative, polite and respectful to the guests, have patience to
deal guest criticism even when you know you are right, willing to work hard even
at odd hours and yet be cheerful.
Job Prospects and Career Options
Lots of lucrative and interesting openings
are there for hotel management graduates in various fields like:
Hotel & Restaurant management
Airline Catering and Cabin Services
Cruise Ship Hotel Management <
Hospital administration and catering
Hotel and Tourism Associations
Institutional Management (supervising canteens in
college, schools, in factories, company guest houses etc.)
Catering departments of railways, banks, armed forces,
shipping companies etc.
Hotel and catering institutes
A hotel consists main departments such as
Operations, Front office, House keeping, Food and Beverages, Accounting,
Engineering/ Maintenance, Sales and Security. Each department has a number of
positions that one can opt for.
General manager who is the main in charge,
is the coordinator and administrator, responsible for staff management,
financial control, provision of services, quality control and customer care.
Depending on the size of the hotel, general managers could have assistant
managers to supplement their work.
It is the centre of all activities.
Important functions of receiving the guests, making room reservations, handling
correspondence and preparing bills and keeping accounts of the guest services
are handled at the front office. The department is headed by Front office
manager or Executive House-keeper who supervises and co-ordinates the work. Then
there are Assistant Manager, Lobby executive, front office supervisor,
information assistant, receptionist, bell captain, bell boy, doorman etc. to
perform their assigned roles.
The work of keeping the hotel, the rooms,
the bars, the restaurants etc. clean and making it presentable to the guests and
ensuring facilities and comfort to them is handled by this department. Those
handling this department are Chief executive house keeper, floor supervisor,
room attendants, linen supervisors, Maids etc.
Food and Beverages Department
This department is the hub of the hotel
industry and is responsible for all the food that is prepared and served in the
hotel. The main functions performed by the department are- presentation,
preparation and service of food and beverages involving kitchen, bar and baker.
Overall in charge of kitchen is known as Chef de Cuisine,the in charge of
section is called Chef de Partis and the one who supervises and coordinates the
work of Chef de partis is known as Sous-Chef. One who cooks food is known as
Cook, the person in overall charge of dining hall is called Maitre de hotel,
Captain in charge of part of dining hall is known as Chef de Range, one who
serves food is Demi Chef de Range or Steward. Then there is the restaurant
hostess who makes the guests comfortable and deal with any complaints by the
guests. Those serving drinks are bartenders.
This department deals with both cash and
credit transactions, i.e all the financial transactions like purchase of
materials, offering of services to the guests etc. This department also compiles
information required for budgeting, pricing of food and services and so on.
Professionals like cash, cost and works accountants are given higher positions
in the department. Chief cashier, cash clerk/bill clerk are the positions
handled in this department.
Sales & Marketing
This department keeps in touch with travel
agents and tour operators as well as other potential corporate clients in order
to sell hotel facilities. Advertising and Public Relations is also normally
handled by this department.
Engineering / Maintenance Department
Qualified engineers are appointed for the
maintenance of the building and various machines involved in the premises. They
are assisted by necessary staff in the electrical and mechanical departments.
Mechanical Engineers, Electrical Engineer, Plumbers, carpenters etc are employed
by this department.
Then there is the Security
department which provides security to the guest and their belongings
and employs security Officers/ guards for this purpose. Retires Army personnel
are preferred by this department.
After completing the diploma or the bachelor's course, a
graduate is usually taken as a trainee. After successful completion of training,
they may be absorbed in positions with salaries range between Rs 4,000 to Rs