GUESS PAPER For 2009-10
CLASS – XII
SUBJECT - BUSINESS STUDIES
TIME 3HRS Max. Marks. - 100

General Instructions
1. Answers to questions carrying 1 mark may be from one word to one sentence.
2. Answer to questions carrying 3 Marks may be from 50 to 75 words.
3. Answer to questions carrying 4-5 marks may be about 150 words
4. Answer to questions carrying 6 marks may be about 200 words.
5. Attempt all parts of a question together.

1. In order to be successful an organization must change its goals according to the needs of the environment.. Which characteristic of management is highlighted in the statement? (1)

2. To meet the objectives of the firm the management of Angora Ltd. offers employment to physically challenged persons. Identify the organizational objective it is trying to achieve. (1)

3. The Principles of Management are different from those used in pure science.. Write any one difference. (1)

4. Why is it said that management principles are universal? (1)

5. A Company needs a detailed plan for its new project, .Construction of a Shopping Mall.. What type of plan is it? (1)

6. Planning eliminates changes/uncertainties Do you agree? Give reason in support of your answer. (1 )

7. How does communication establish effective leadership? (1)

8. Is directing necessary at planning stage? Give reasoning in support of your
Answer. (1)
9. Which Consumer Right gives the business firms freedom to set up their own consumer service and grievance cell? (1)

10. Deepak Shah purchased a car for Rs. 19 lacs from an automobile company and found its engine defective. Despite many complaints the defect was not rectified. He filed a case in the District forum.But he was not satisfied with the orders of the District Forum and decided to appeal. Suggest him the highest authority where he could appeal if not satisfied again by the decision of the next higher authority (1)

11. Does control help in .judging the accuracy of standards. and .improving motivation of the employees.? Explain. (3)

12. Which process prepares a blue print of an organisations future preparations relating to finance? Give any two reasons why this process is needed?

13. State any three objectives of National Stock Exchange. (3)

14. Distinguish between the concepts .product. and .production. in Marketing keeping following as the base: (3)
(i) Focus
(ii) Means
(iii) Ends

15. How are the shareholders of a company likely to gain with a debt component in the capital employed? Explain with the help of an example. (3)

16. State any four benefits of training. (4)

17. Taking corrective/remedical action is the last step in the process of one of the functions of management. (1+3=4)

(a) Name the function.
(b) Explain the other steps of the above mentioned function.

18. Mohan and Sohan are friends working in Surya Ltd. as Production and Sales Manager respectively. In an interdepartmental meeting Sohan informed Mohan about a change in the marketing policy of the company.

(a) Identify the type of communication used in the above example.
(b) Name & explain any two networks of the type of communication identified in part(a). (1+3 = 4)

19. Distinguish between delegation & decentralization of authority on the following bases:
(i) Nature
(ii) Purpose
(iii) Freedom of action
(iv) Level of authority (4)

20. State any four responsibilities of a consumer while purchasing/ consuming goods/ services. (4)

21. Explain how co-ordination is implicit and inherent in all functions of management. (5)

22. .Determination of the Price of a Product. is influenced by many factors. Explain any five factors that have an influence on price. (5)

23. Explain the following principles of management:
(a) Equity.
(b) Remuneration of Employees. (5)

24. In spite of best efforts of managers sometimes planning fails to achieve desired results due to its limitations. Explain any five limitations of planning. (5)

25. Explain any five functions of a Stock Exchange. (5)

26. What is meant by .Functional organizational structure.? State any two advantages & two disadvantages of such structures.
OR
Describe the steps involved in the process of .Organising.. (6)

27. Is selection a negative process? Why? What kind of tests will primarily be used and why to select the following :

(i) An- interior-decorator,
(ii) A Computer-operator,
(iii) A Public-dealing officer, and
(iv) A School Teacher

OR

Your school has some vacancies of teachers. The eligible staff has been promoted to half of the posts. Explain any four ways through which right-type of people may be invited to fill up rest of the vacancies (6)

28. In an organization there are many leaders. But a good leader must be a distinguished one. Suggest any four qualities that a good leader must possess.     (1½x4=6 Marks)

OR

It is only .Motivation. through which the managers can inspire their subordinates to give their best to the organisation.. In the light of this statement explain any four points of importance of motivation. (6)

29. What is meant by .Working Capital.? Describe any four factors which affect the workingcapital requirements of company.

OR

What is meant by .Fixed capital.? Describe any four factors which affect the fixed capital requirement of a company. (6)

30. You have been appointed Brand Manger of Ford Motors. The Company is to introduce a Compact small car in the Indian Market. The name of the car is yet to be decided. You have been asked to chair a Brain Storming Session. Before the suggestions come forward you have to briefly explain the participants as to what constitutes a good brand name with the help of suitable examples. (1 mark)

OR

Various tools of communications are used by the marketers to promote their products. Answer the following questions :
(a) Why do Companies use all tools at the same time?
(b) Name and explain the most commonly used non-personal tool of promotion which is paid for by the markets.

(c) Which tool of promotion will primarily be used for the following :
    (i) To get good Corporate image without being paid for.
    (ii) An existing product meant for mass usage by literate people.
    (iii) To introduce a new product to a particular class of people through door to door visits.