CBSE Class-10 Exam 2019 : All India Scheme
Question Paper-Front Office Operations

• Subject : Front Office Operations
• Time allowed : 2 hours
• Maximum Marks : 50
• Year : 2019

General Instructions :

(i) This question paper contains 31 questions out of which the candidate needs to attempt only 23 questions.
(ii) Question paper is divided into two sections :

I. SECTION A

• Multiple choice questions/Fill in the blanks/Direct questions : contains total 12 questions of 1 mark each. Answer any 10 questions.
• Very short answer type questions : contains total 7 questions of 2 marks each. Answer any 5 questions.
• Short answer type questions : contains total 7 questions of 3 marks each. Answer any 5 questions.

II. SECTION B

• Long answer/Essay type questions : contains total 5 questions of 5 marks each. Answer any 3 questions.

 SECTION – A

 Answer any ten questions.

1. Communication can be defined as
(a) Transfer of information
(b) Exchanging of message between two more persons
(c) Both (a) and (b)
(d) None of the above

 2. Basic components of communication include
(a) A context
(b) A source
(c) A receiver 
(d) All of the above

 3. Name the capital of China.
(a) Beijing 
(b) Brussels
(c) Bogota 
(d) Brasilia

4. What is the currency of Bangladesh ?
(a) Peso 
(b) Dram
(c) Taka 
(d) Dollar

 5. Which of the following is the code of Singapore Airlines ?
(a) SA 
(b) SQ
(c) SK
(d) S5

 6. Hygienic cleaning can be done by
(a) Soap
(b) Detergent
(c) Micro-biocidal product
(d) All of the above

 7. Which quality should a front office staff possess for handling rush of too many guests at the reception counter ?
(a) Etiquette and manners 
(b) Patience
(c) Honesty 
(d) Punctuality

 8. Which section of front office is responsible for exchanging foreign currency ?
(a) Travel Desk
(b) Concierge
(c) Cash and Bills section
(d) Bell Desk

 9. Who heads the front office department ?
(a) Assistant Front Office Manager
(b) Front Office Supervisor
(c) Duty Manager
(d) Front Office Manager

 10. The _________ of a hotel is a front office professional who coordinates guests’ entertainment, travel and other activities.
(a) Concierge 
(b) EPBX
(c) Business centre
(d) Porter service

11.Compact Disk is used to _________ data.
(a) Filter
(b) Store
(c) Remember
(d) Sort

12. The usage of computer helps in
(a) Accuracy of data
(b) Error free processing
(c) Easy to make changes in data
(d) All of the above

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Courtesy: CBSE