Central Board of Secondary Education
Frequently Asked Questions based on Listening and Speaking
Query 1. What are listening and speaking skills?
Reply : Good communication skills improve and raise the
selfesteem of a student; CBSE essentially desires that the students acquire
proficiency in it by the time they leave the portals of the school. In the
present day global markets, the speaking and listening are considered to be the
essential skills of real life. Effective spoken communication (speaking skill)
requires being able to express your ideas and views clearly, confidently and
concisely in speech, tailoring your content and style to the audience and
promoting free-flowing communication. Whereas listening skills are ways to help
you listen to something more effectively and be able to comprehend the message
Query 2. Why is listening important?
Reply : Listening is important to a child's development. Even
before s/he can speak, a child responds to sounds around him/her- mother’s
voice, another baby’s cry.
Listening skills are extremely important for academic development. Listening to
others speech is an important part of communication, speech, and language
Query 3. What are the different types of listening?
Reply : There are four basic types of listening skills. These
Inactive listening, where you hear the words but your mind
is far off and no communication takes place
Selective listening where you hear only what you want to
Active listening, where you listen closely to content and
Reflective listening, which is active listening when you
also work to clarify what the speaker is saying and make sure there is
Query 4. What is the difference between hearing and listening?
Reply : Hearing is the act of perceiving sound and receiving
sound waves or vibrations through your ear. Listening is the act of hearing a
sound and understanding what you hear. Hearing is a skill where you use your
ears only. It is one of the five senses. Listening uses different senses, like
the sense of hearing, seeing, or sense of touch. Listening is a skill that lets
the sound you hear go through your brain to process the meaning of it. It is a
form of a communication technique that lets you understand, interpret and put
meaning to what you hear. Listening can build a better relationship with others,
while hearing is just merely receiving sounds through your ears.
Query 5. What are Speaking Skills and what is its importance?
Reply : Communication is a two-way process. Good listening
skills are part of good communication; you need to understand what the other
person is saying to you as well as to say what you want. Communication often
includes non-verbal clues such as tone of voice, facial expression, gestures,
and body posture. Good communication includes being observant and focusing on
the other person.
Query 6. What are the barriers of effective communication?
Reply : There are typically 7 barriers to effective
communication. The first is physical barriers. Each person needs his or her own
space. The second is perceptual barriers, or how we each see the situation.
Third, emotional barriers include fear, mistrust and suspicion. Fourth, are the
cultural barriers. Fifth are language barriers. Sixth are gender barriers.
Finally, interpersonal barriers are when people distance themselves from one
Courtesy : CBSE Academic