CBSE Class-10 Exam 2019 : All India Scheme
Question Paper-Dynamic of Retailing

Subject : Dynamic of Retailing

Time allowed : 3 hours

Maximum Marks : 80

Year : 2019

General Instructions :

(i) This question paper contains 31 questions out of which the candidate needs to attempt only 23 questions.
(ii) Question paper is divided into two sections :

I. SECTION A

• Multiple choice questions/Fill in the blanks/Direct questions : contains total 12 questions of 1 mark each. Answer any 10 questions.
• Very short answer type questions : contains total 7 questions of 2 marks each. Answer any 5 questions.
• Short answer type questions : contains total 7 questions of 3 marks each. Answer any 5 questions.

II. SECTION B

• Long answer/Essay type questions : contains total 5 questions of 5 marks each. Answer any 3 questions.

SECTION – A

1. _A customer can broadly be divided into
(a) Five categories
(b) Two categories
(c) Four categories
(d) None of the above

2. Distribution method in retailing include/s
(a) Strip shopping centre
(b) Non-store selling
(c) Vending
(d) All of the above

3. Which of the following is not a function of administrative merchandiser ?
(a) Crisis management
(b) Forecasting sales of forthcoming budget
(c) Managing personnel
(d) Managing security

4. Inefficient use of space and chances of shoplifting is higher in
(a) Angular floor plan
(b) Straight floor plan
(c) Diagonal floor plan
(d) Mixed floor plan

5. Loading and unloading must be
(a) Reduced
(b) Increased
(c) Maintained
(d) None of the above

6. The most important mode of retail transportation is by
(a) Rail
(b) Air
(c) Road
(d) Water

7. To keep moving around the perimeter is
(a) Static security
(b) Mobile security
(c) Personal security
(d) Private security

8. Horizontal communication is essential for/to
(a) Accomplishing task
(b) Boost morale
(c) Control decision-making
(d) All of the above

 9. Upward communication is a means for staff to
(a) Exchange information
(b) Increase efficiency
(c) Speak face-to-face
(d) None of the above

10. OSHA stands for
(a) Organizational Safety and Health Activity
(b) Occupational Safety and Health Administration
(c) Occupational Safety and Hygiene Administration
(d) None of the above

 11. The computer monitor should be placed from the user at a distance of
(a) 10 – 20 inches
(b) 15 – 25 inches
(c) 18 – 30 inches
(d) 25 – 40 inches

12. The appropriate jewellery for business women
(a) Should not be noisy
(b) Should not be too large
(c) Should be costume jewellery
(d) All of the above

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Courtesy: CBSE