CBSE Class-10 Exam 2020 : Question Paper (RETAILING)

• Subject : RETAILING
• Time allowed : 3 hours
• Maximum Marks : 80

SECTION A

(Employability Skills)

Answer any 4 questions out of the given 6 questions of 1 mark each. 1x4=4

1. List any two factors that affect perspectives in communication. 1
2. Define self-management. 1
3. List any two qualities of a self-confident person. 1
4. List two basic ICT skills that are needed by us. 1
5. What is meant by entrepreneurship development process ? 1
6. Name any four sectors of a green economy. 1

Answer any 3 questions out of the given 5 questions of 2 marks each. 2x3=6

7. State any four roles of the government in a green economy. 2
8. How can facial expressions be used as a mode of communication ? 2
9. Define self-confidence. 2
10. State any two advantages of using a processor. 2
11. Give the meaning of different types of business activities. 2

SECTION B

(Subject Skills) 

Answer any 10 questions out of the given 12 questions of 1 mark each. 1x10=10

12. The objective of retail transportation is 1
(A) To improve quality of goods
(B) To reduce production wastage
(C) Increase in sales
(D) Timely delivery to customer

13. Hazardous material must be loaded and unloaded 1
(A) Quickly
(B) Carefully
(C) Slowly
(D) Both (A) and (C)

14. Walmart same day delivery called ‘Walmart To Go’ is for 1
(A) 5 Metros
(B) 2 Metros
(C) 3 Metros
(D) None of the above

15. Ideally, a store design should include 1
(A) Adequate non-selling space for assorting the stocks
(B) A big room for the store manager
(C) Flexibility of store design
(D) None of the above

16. The purpose of an effective store layout is 1
(A) To earn profit
(B) To provide a better shopping experience for customers
(C) To attract the target potential customers
(D) All of the above

17. The blend of a straight floor and a diagonal floor layout is called 1
(A) Free flow layout
(B) Grid layout
(C) Rack layout
(D) Spine layout

18. __________ is not directly related to Merchandising. 1
(A) Market
(B) Environment
(C) Quantity
(D) Warehouse

19. __________ is not a type of merchandiser. 1
(A) Junior merchandiser
(B) Senior merchandiser
(C) Executive merchandiser
(D) Finance manager

20. Which of the following elements can be used by visual merchandisers in creating displays ? 1
(A) Packages
(B) Lighting
(C) Baskets
(D) Trolleys

21. Which of the following would you check to see if a material is considered hazardous ? 1
(A) Product label
(B) Purchasing record
(C) Material safety data sheet
(D) Hazardous material inventory 

22. Bouncers are used for 1
(A) Moving around
(B) Private security
(C) External and internal business
(D) Personal security

23. Security guards who keep moving around the perimeter are called 1
(A) Static patrol
(B) Mobile patrol
(C) Both (A) and (B)
(D) None of the above

Answer any 4 questions out of the given 6 questions of 2 marks each. 2x4=8

24. State any two objectives of retail transport. 2
25. List any four factors that affect loading and unloading. 2
26. State any four points of importance of a store layout. 2
27. State any four objectives of a store design. 2
28. State the steps that must be taken for correct assortment of merchandise. 2
29. What do you understand by mobile patrols ? 2

Answer any 4 questions out of the given 6 questions of 3 marks each. 3x4=12

30. What does the cashier assigned to a specific cash counter need to look into ? 3
31. State any six features of retail billing. 3
32. Explain the ‘Angular Floor Plan’ with its advantages and disadvantages. 3
33. State any six principles of managing visual merchandising. 3
34. Define visual merchandising. List any four aspects included in it. 3
35. State any six responsibilities of a security supervisor. 

Answer any 2 questions out of the given 4 questions of 5 marks each. 5x2=10

36. Differentiate between retail and wholesale billing. 5
37. Explain the steps that a retailer must take to minimise theft and shoplifting. 5
38. State any five main functions of a visual merchandiser. 5
39. State any five reception duties of the security guard. 5

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Courtesy: CBSE