CBSE started this pioneering community work 13 years back in 1998 for the first time. The highlights of CBSE Tele-counselling are:
    (i) It is offered by trained counselors and Principals from within CBSE affiliated schools located in and outside India.
    (ii) It is a voluntary, free of cost service provided by the participants.
    (iii) It is offered twice in the year Phase I- Pre Exam, Phase II- Post Result.

Centralized and Toll Free Helpline for the First Time during the II^nd Phase

The second Phase of Helpline will start from 21st May 2010 and will continue till 4th June 2010.

For the First time this year, CBSE introduced a Centralized Access System similar to that of a call centre. For convenience of the students, a toll free number has been installed. Students can call 1800 11 7002 from any part of the country. The operators will answer general queries and also connect them to the counselors for psychological counseling. As many as 40 principals, trained counselors from CBSE affiliated govt. and private schools, psychologists and social scientists will be available to provide help from 8 AM- upto midnight.

Out of these 37 participants are located in:

• Delhi
• Noida
• Chandigarh
• Meerut
• Jaipur
• Faridabad
• Bhubaneswar
• Vishakhapatnam
• Jamnagar
• Jabalpur
• Coimbatore
• Bhopal
• Nagpur
• Bangalore
• Guwahati
• Kerala
• Ludhiana
• Bhilai
• Mumbai
• Hyderabad
• Hosur and Pune

Besides, these there are 3 centers overseas in :

• Dubai
• Doha-Qatar
• Kuwait.

Counselling for Specially Abled Children:

The facility to provide counseling to specially abled children was started by the CBSE last year to take care of the needs and anxiety of special children. The facility is available this year also.

IVRS

First to be introduced by any Board of Education in the country, CBSE has made a unique effort to provide Tele-counseling through Interactive Voice Response System (IVRS) mode. The service is available for the sixth consecutive year on BSNL/Airtel/ Reliance Phone.

• BSNL (landline & Mobile) : 1250102 : (Except Karnataka, Kerala & Maharashtra)
• AIRTEL (landline) : 1250102
• Reliance : 55500102

ON-LINE COUNSELING:

Public can also log on to the CBSE website and Interact with Chairman on exam related issues. The Director (Academic) and Controller of Examinations, CBSE can also be contacted for On-line counseling at: diracad.cbse@yahoo.co.in, mcsharma2007@rediffmail.com.

CBSE WEBSITE

Information related to examinations and techniques to cope with exam. related anxiety is also provided at the CBSE website www.cbse.nic.in by accessing icon Helpline.

Ensuring Smooth Evaluation :

(a) Chief Nodal Supervisors: The Board has been appointing school principals as Chief Nodal Supervisors for evaluation purpose in cities where the number of schools is large and three or more Head Examiners are involved in a subject. The Chief Nodal Supervisors is put in charge of the same subject, which he or she has taught or has been teaching as PGT or Principal. This ensures proper manageability, supervision and timely completion of evaluation work.

(b) Observation Schedules: To give fair deal to the question papers and redress genuine grievances of the students, observation schedules were sent to all the school principals to record and forward their suggestions within 24 hours of the conduct of examination of concerned subject so that these could be considered by the expert group while preparing the marking schemes.

(c) Mandatory evaluation: Teachers selected for evaluation work were instructed to report on the appointed date and time. Non-release of teachers by any school could lead to withholding the result of the defaulting institution. The Board could also consider and initiate disaffiliation proceedings. However, those extending willing and effective cooperation will also find a mention in their personal records.

VERIFICATION OF MARKS:

The facility of verification of marks is available to all candidates. The candidates can apply for verification of marks to the respective regional offices within 21 days from the date of declaration of result.

(A) The application forms can also be down loaded from CBSE website www.cbse.nic.in.
(B) Candidates may apply on the Photostat format of verification form also.
(C) Verification fee per subject is Rs.100/-. In Delhi, application forms for verification of marks (rechecking) along with the fee in cash Rs. 100/- (per subject) will be collected by the following institutions during the working hours of the school.

LIST OF SCHOOLS IDENTIFIED FOR DEPOSITING FEE AND FORMS FOR THE VERIFICATION OF MARKS FOR 2010 EXAMINATION

In Delhi:

1. Bal Bhawan Public School, Pocket B, Phase 2, Mayur Vihar, Delhi-91
2. Universal Public School, A- Block, Preet Vihar, Delhi-92
3. St. Giri Public School, Pocket 25-27, Sector – 3, Rohini, Delhi
4. Greenfields Public School, Opp. GTB Medical College, Dilshad Garden, Delhi-95
5. Gyandeep Vidya Bhawan, Block C-10, Yamuna Vihar, Delhi-95
6. Guru Harkrishan Public School, Loni Road, Shahdara, Delhi-32
7. Lilawati Vidya Mandir Sr. Sec. School, Shakti Nagar, Delhi-07
8. Mahavir Sr. Model School G.T Karnal Road, Delhi-33
9. Maharaja Agarsain Adaesh Public School, DU Block, Pitampura, Delhi -34
10. New State Academy Sr. Sec. School, Zone - H-4, Pitampura, Delhi – 34
11. Ved Vyasa DAV Public School, Vikaspuri, N.Delhi-18
12. S D Pub.School, Lal Mandir East Patel Nagar, N.Delhi - 08
13. Guru Harkrishan Public School, Road No.73, Punjabi Bagh, N.Delhi
14. Spring Meadows Pub. Sch. Main Najafgarh Road, Uttam Nagar, Delhi-59
15. Sadhu Vasvani Int. School, GES, Shanti Niketan, New Delhi-70
16. Green Fields School, A-2, Safdarjung Enclave New Delhi-29
17. Red Rose Public School, D-Block, Saket, N.Delhi - 17
18. Guru Harkrishan Public School, Kalkaji Extn. N.Delhi-19
19. Modern School Barakhamba Road, New Delhi – 01
20. SSLT Gujarat Sr. Sec. School, Rajniwas Marg, Delhi-54
21. Commercial Sr. Sec. School Darya Ganj, New Delhi-02
22. Salwan Public School, Rajinder Nagar, N.Delhi-06
23. Deepanshu Public School, Kamerdin Nagar, Nangoli, New Delhi-41
24. Rising Star Academy Sec. Pub. School, 110, Raj Nagar, Pitampura, Delhi -34
25. Cambridge Foundation School, Rajori Garden Extension, New Delhi - 27

Candidates can collect and deposit their application forms and fee only at the institutions mentioned above. The application forms will not be made available to the candidates from the CBSE office directly. For candidates outside Delhi: Applications for verification can be obtained from the Regional Office or the schools. CBSE would like to place on record it’s appreciation for the organizations and agencies such as Directorate of Education, Kendriya Vidyalaya Sangathan, JNV Samiti, Public schools and the state governments for extending full cooperation and help in the smooth & fair conduct of examinations. Special thanks are due to Delhi & State Police for providing all help and assistance during the conduct of examinations. Lastly, the CBSE would like to place on record its appreciation for the untiring efforts of its officers and officials in declaring the results on schedule.

Read official release
Courtesy: http://www.cbse.nic.in