SECTION –A

Tick the correct answer (1mark each).

Answer any 10 questions out of the given 12 questions:

1. A secured loan is
a. a loan where the borrower has assured of repayment
b. a loan where the bank is quite sure of repayment
c. a loan where some security is given to the bank

2. A nomination can be changed or cancelled either by ________ at the back of the policy or by making a will.
a. Stamping
b. Declaration
c. Endorsement
 
3. The form to be filled up by the applicant desiring to take insurance is called __________ form.
a. Indemnity
b. Identity
c. Proposal
 
4. What does OTP stands for?
a. One Time Password
b. Only Time Protected
c. One Time Pass
 
5. In India, ____________ is  the way to greet without touching the customer.
a. Namaste
b. Hello
c. Shaking Hands
 
6. What do you mean by General insurance?  

7. What does NEFT stands for?
a. National Economic Fund Transfer
b. National Electron Fund Tenor
c. National Electronic Fund Transfer
 
8. Non-Life Insurance is also termed as __________ Insurance.  

9. Body language is a form of _______communication.  

10. State the meaning of word Communication.  

11. The issue of having regular income during old age is taken care of by _____policies.
a. Annuity
b. Endowment
c. ULIP
 
12. A borrower defaults on a secured loan of Rs. 25,000. The underlying security is worth Rs. 40,000. Which of the following is true?
a. Bank can retain Rs. 25,000.
b. Balance Rs. 15,000 has to be paid to the borrower.
c. Bank cannot sell the underlying security because its value is higher than loan amount.

Very ShortQuestions: (2 marks each).

Answer any 5 questions out of the given 7 questions:
13. State the difference between Verbal and Non Verbal Communication. (2)
14. What do you mean by barriers to communication? (2)
15. What do you mean by Mandatory Motor Vehicle Insurance? (2)
16. Name the instruments named in Negotiable Instrument Act? (2)
17. What are the advantages of internet banking? (2)
18. List any two advantages of crossings of cheque. (2)
19. What is the need for Bank lockers? (2)

ShortQuestions: (3 marks each).

Answer any 5 questions out of the given 7 questions:
20. Briefly explain the process of obtaining a Demand draft? (3)
21. Briefly explain the two types of unsecured loans? (3)
22. Briefly explain any three strategies of overcoming barriers to communication? (3)
23. Distinguish between Bill of Exchange and Promissory Note? (Any Three basis) (3)
24. Ram has taken fire insurance policy for his factory for a sum insured of 4 lakhs. Due to fire, he suffered a loss of Rs. 1 lakhs. What is the amount of compensation will he get? Explain with reason? (3)
25. Explain any three advantages of taking life insurance policies? (3)
26. What is meant by fire insurance policy? State its benefits. (3)

SECTION –B

Long/Essay type questions (5 marks each).
Answer any 3 questions out of the given 5 questions:
27. “Newspaper is an important tool in the learning process for front office professional.” Explain any five points to justify the statement? 5
28. Mention any five functions of below mentioned sections of front office?
a) Telephone Exchange
b) Reservation 
c) Information desk
29. Draw the organization chart of front office department of a medium hotel? 5
30. Explain any six characteristics of computer? 5
31. Explain the role of computer in the below mentioned hotel departments? 5
a) Front desk 
b) Housekeeping 
c) Reservation

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