(Download) CBSE: Class XII Retail Operations Question Paper - 2019

Question Papers For Board Examinations 2019

Class – XII

Subject – Retail Operations

Subject : Retail Operations

Class : XII

Year : 2019

General Instructions :

(i) This question paper contains 33 questions out of which the candidate needs to attempt only 25 questions.
(ii) Question paper is divided into two sections.


  • Multiple choice questions / Fill in the blanks/Direct questions : contains total 12 questions of 1 mark each. Answer any 10 questions. 
  • Very short answer type questions : contains total 7 questions of 2 marks each. Answer any 5 questions.
  • Short answer type questions : contains total 7 questions of 3 marks each. Answer any 5 questions.


  • Long answer / Essay type questions : contains total 7 questions of 5 marks each. Answer any 5 questions. 

Question :

1.If you make your own arts and crafts, then following inventory is required :
(a) Merchandise inventory 
(b) Manufacturing inventory
(c) Buffer inventory 
(d) None of the above

2. Stocks must be managed in order to
(a) Minimize losses
(b) Improve efficiency
(c) Maximize profits
(d) All of the above

3. Effective housekeeping results in
(a) Ease in the flow of materials
(b) More effective use of space
(c) Better hygienic conditions
(d) All of the above

4. Out of the these, which is not a housekeeping equipment ?
(a) Mops 
(b) Tray
(c) Brooms
(d) Spray

5. Supplier is often used synonymously with __________ but may also refer to an internal company resource.
(a) Vendor 
(b) Wholesaler
(c) Retailer 
(d) Producer

6. ____________ is a last person in the chain who sells the products and services to the customers.
(a) Agent 
(b) Retailer
(c) Dealer 
(d) Manufacturer

7. Which is not an Accounting convention ?
(a) Materiality
(b) Consistency
(c) Conservatism
(d) Non-disclosure

8. Which of the following is a limitation of accounting ?
(a) Less scope for fraud and theft 
(b) Does not record all events
(c) Documentary evidence 
(d) Provides control over assets

9. ‘Ripening’ is an activity of
(a) Consumer Packaged Goods Supply Chain
(b) Dairy Products Supply Chain
(c) Consumer Durables and Information Technology Supply Chain
(d) All of the above

10. FMCG stand for ______________ .

11. Which of the following is the basic reason for keeping an inventory ?
(a) Time 
(b) Uncertainty
(c) Cost effectiveness 
(d) All of the above

12. If the retail store has frequent sales, then which of the following inventory control methods will be used ?
(a) Point of Sales method
(b) Perpetual method
(c) Periodic method 
(d) None of the above

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Courtesy: CBSE