(Download) CBSE: Class XII Retail Service Paper - 2019

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Question Papers For Board Examinations 2019

Class – XII

Subject – Retail Service

Subject : Retail Service

Class : XII

Year : 2019

General Instructions :

(i) This question paper contains 33 questions out of which the candidate needs to attempt only 25 questions.
(ii) Question paper is divided into two sections.


  • Multiple choice questions / Fill in the blanks/Direct questions : contains total 12 questions of 1 mark each. Answer any 10 questions.
  • Very short answer type questions : contains total 7 questions of 2 marks each. Answer any 5 questions.
  • Short answer type questions : contains total 7 questions of 3 marks each. Answer any 5 questions.


  • Long answer / Essay type questions : contains total 7 questions of 5 marks each. Answer any 5 questions. 

Question :

1.Visual Merchandiser takes care of the _______ representing a seasonal theme.
(a) Customers
(b) Suppliers
(c) Agents 
(d) Window display

2.CRM adoption is an effort between CRM and all stakeholders including
(a) Employees 
(b) Employers
(c) Customers 
(d) All of the above

3.Customer complaint is
(a) Compliment 
(b) Warning
(c) Credit 
(d) None of the above

4.A __________ is someone whose business comes primarily from retailing.
(a) Distributor 
(b) Jobber
(c) Retailer 
(d) Vendor

5.Electronic retailing means
(a) Business by physical routes
(b) Business through streets
(c) Business by electronics and internet route
(d) None of the above

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Courtesy: CBSE