Class: XII
Business Operation And Administration-(766)
Sample Question Paper 2019-20

SECTION –A

Answer any 10 questions out of the given 12 questions:
1. The arrangement which directs the group efforts of employees towards the desired goal of the business is termed as ........
a. Management
b. Administration
c. Co-ordination
d. Co-operation
 
2. The following is not an objective of management .....:
a. Earning profits
b. Growth of the organisation
c. Providing employement
d. Policy making
 
3. Management should find 'One best way' to perform a task. Which technique of scientific management is defined in this sentence.....:
a. Time study
b. Motion study
c. Fatigue study
d. Method study

4. Communication should serve as a conflict reduction exercise
a True
b False
 
5. When is the communication process complete?
a When the sender transmits the message
b When the message enter the channel
c When the message leave the channel
d When the receiver understands the message.
 
6. The motivation theory, which classifies needs in hierarchical order, is developed by ...:
a. Fred Luthans
b. Scott
c. Abraham Maslow
d. Peter Drucker
 
7. As a leader what is greatest strength? Define  

8. Define Democratic or Participative leadership.  

9. Write any four types of leadership.  

10. Differentiate between E-business and E-Commerce.  

11. Write any two methods of payment under online transactions  

12. Write two examples of products for which E-business is not suitable.  

Very Short Questions: (2 marks each).
Answer any 5 questions out of the given 7 questions:
13. Explain the scalar chain Principles of Management.  
14. Give any two differences between functional structure and divisional structure.  
15. Give any two differences between training and development.  
16. "Human beings cannot be motivated only through monetary incentives; non-monetary incentives are also necessary to motivate them." Explain any two such non-monetary incentives
17. Define the Maslow's need hierarchy theory and its assumptions  
18. Distinguish between leaders and managers.  
19. What do you understand by E-Business? State its benefits for the modern business  

Short Questions: (3 marks each).
Answer any 5 questions out of the given 7 questions:
20. State any three points which highlight the importance of management.  
21. ''Management is both a Science and an Art'', connect  
22. "Training is beneficial both for the organisation as well as for the employees." Explain any three benefits of training towards the organisation and any three towards the employees.
23. Distinguish between the formal and the informal communication.  
24. "Leadership is a key factor in making any organisation successful." Do you agree with this statement? Give any three reasons in support of your answer.
25. Describe any three qualities of a good leader.  
26. Explain the model of E-commerce  

SECTION –B

Long/Essay type questions (5 marks each).
Answer any 3 questions out of the given 5 questions:
27. ''Government without good management is like a house built on sand''. In the light of above statement explain the definition and importance of management in modern times.
28. Discuss any five Principles of management as laid down by Herry Fayol.  
29. Distinguish between the following:
a) Policy and procedure 
b) Rules and method
30. ''Though Planning is an important function of management. It is not remedy for all managerial problems''. Do you agree? Give reason in support of your answer.
31. What is motivation? Explain Herzberg's two factor theory of motivation.  
32. Define the social responsibilities. Certain factors have forced and convinced the business enterprises to consider their social responsibilities." Enumerate and discuss the factors in brief.
33. Enumerate any five reasons against the social responsibilities of business

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