Class: XII
Retail Services-(744)
Sample Question Paper 2019-20

SECTION –A

Answer any 10 questions out of the given 12 questions:
1. The Retailer is a direct link between
a. Consumer and retailer
b. Manufacturer and wholesaler
c. Manufacturer and consumer
d. Middleman and the consumer
 
2. Each of the following is associated with ______ in retailing research
a. Manufacturer
b. Producer
c. Partnership
d. Kirana stores
 
3. Which of the following is not a supermarket display technique
a. Angled merchandise
b. Colour
c. Containers and Props
d. Curtains
 
4. CMMS stands for
a. Computerized Maintenance management system
b. Customer Maintenance management system
c. Consumer Maintenance management system
d. Computerized Maintenance management software

5. Which one of the following is not the sub feature of shopping cart?
a. SSL Security
b. Customer management
c. Product management
d. Variety of payment and shipping modules
 
6. Getting a good return from telemarketing investments will require
a. Logistic supplies
b. Call center technologies
c. Brand loyalty
d. Planning
 
7. AV cue sheet means ______ sheet
a. Assessment and visual
b. Audio and visual
c. Audio and venue
d. None of the above
 
8. Health board permission is required for selling the ______
a. flowers
b. Fish products
c. Decorative Material
d. Meat and meat products
 
9. The series of free standing shelves are used primarily for folded and packaged merchandise called
a. Gondolas
b. Vitrines
c. Round racks
d. None of the above
 
10.The furniture that holds and display the majority of merchandise called
a. Tables
b. Fixture
c. Counters
d. All of the above
 
11.The exchange of data between two firms or individually comes under
a. RFID
b. EDI
c. RIS
d. UPC
 
12.Which of the following is the sequence of POS activity
a. Scanning, Receiving payments, Printing bills, Cash drawer
b. Receiving payments, Scanning, Printing bills, Cash drawer
c. Printing bills, Cash drawer, Receiving payments, Scanning
d. Cash drawer, Printing bills, Receiving Payments, Scanning

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