(Subject Notes) Business Studies

- Controlling -

“Control without its process is a meaningless exercise”. Explain this statement

Or

“Comparing the actual performance with laid standards, finding out the deviations and taking corrective action is an important process of a management function” name and explain this PROCESS.- 5 marks (Ans: Controlling process)

Or

Describe in brief the various steps in the process of control - 5 marks (CBSE-2003)

Following are the 4 steps in controlling process: (Establishing, Measuring, Comparing & Taking)

Establishing standards:

• 1st step is to establish standards of performance against which actual results can be evaluated.

• These standards are the yardsticks of performance and clearly specify what should be accomplished.

Measuring performance:

• 2nd step is to measure actual performance of the entire workforce in the organisation.

• For easy comparison, actual performance should be expressed in the same terms as planned standards.

Comparing performance with standards:

• 3rd step involves finding deviations and the causes of such deviations

• Minor deviations should not be reported to top management, as they are acceptable. But major deviations must be reported so that remedial measures can be taken.

Taking corrective action:

• 4th and final step in the controlling process is find out the deviations and take corrective action to prevent recurrence of deviations.

• There are three actions a manager may take after comparing actual performance with established standards.

  • Let the situation remain as it is.

  • Correct the deviation by improving the performance

  • Revise the standard set earlier.

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