CBSE Class-12 Exam 2020 : Question Paper (Introduction To Hospitality Management)

• Subject :-Introduction To Hospitality Management
• Class : XII
• Year : 2020

SECTION A

Answer any ten questions from twelve questions of 1 mark each. 1x10=10

1. In Sparta city _________ goddess was considered a ‘protector of strangers’. 1
(A) Athena
(B) Hera
(C) Demeter
(D) Venus

2. Hospitality sector in India stands rooted in the Hindu philosophy of _________. 1
(A) Vasudhaiva Kutumbakam
(B) Atithi Devo Bhavah
(C) Swagatam Te
(D) Sarvé Bhavantu Sukhinah

3. The rates printed in the tariff cards are known as _________. 1
(A) Discount Rates
(B) Fixed Rates
(C) Rack Rates
(D) Variable Rates

4. A room having two single beds separated from each other is known as _________. 1
(A) Double Room
(B) Double-Double Room
(C) Single Room
(D) Twin Room

5. Online distribution channels are gaining popularity because of _________. 1
(A) Availability of internet
(B) High usage of smartphones
(C) Presence of online travel agents
(D) All of the above

6. _________ is an aggregator website for hotels. 1
(A) Trivago
(B) Amazon
(C) Flipkart
(D) Oyo

7. _________ is a minor revenue producing department. 1
(A) Laundry
(B) Rooms Division
(C) HR Department
(D) Food & Beverage Division 

8. _________ provides communication services to the guests. 1
(A) Coffee Shop
(B) Souvenir Shop
(C) Business Centre
(D) Housekeeping

9. _________ key is also known as Grand Master Key. 1
(A) Master
(B) Emergency
(C) Guest
(D) Electronic

10. In a hotel, Occupied and Vacant are the terms used to indicate _________. 1
(A) Room Key Status
(B) Room Clean Status
(C) Room Electricity Status
(D) Room Status Information

11. For which category of fire is water never used as an extinguisher ? 1
(A) Class A Fire
(B) Class B Fire
(C) Class C Fire
(D) Class E Fire

12. _________ extinguisher type of fire extinguisher should be kept away from freezing. 1
(A) Soda-Acid Fire
(B) Water
(C) Sand
(D) Blanket 

Very Short Answer Questions (2 Marks each)

Answer any five questions from seven questions. 2x5=10

13. Define hotel. 2

14. What is concierge ? 2

15. What is ‘Ananda in the Himalayas’ ? 2

16. What is consortium ? 2

17. Explain the need of Voucher Rack. 2

18. What should one strictly avoid while handling phone calls of guests ? 2

19. Enlist any two safety problems that guests can face in the hotel. 2

Short Answer Questions (3 Marks each)

Answer any five questions from seven questions. 3x5=15

20. Highlight the benefits of homestays. 3
21. Explain the importance of HR department in a hotel. 3
22. Write the full form of HRACC. What are its functions ? 3
23. How have the technological advances changed the hotel distribution channels ? 3
24. Explain the duties of a Front Office Cashier. 3
25. What is paging ? 3
26. What are the telephone etiquettes in answering the phone call of a guest ? 3

SECTION B

Long Essay Type Questions (5 Marks each)

Answer any five questions from seven questions. 5x5=25

27. Explain the basic forms of communication. 5
28. Enlist the environment-friendly practices adopted by hotels. 5
29. Describe why organisational structure is important in hotels. 5
30. Classify and explain the hotels on the basis of location. 5
31. Explain the Guest cycle. 5
32. Explain the grooming standards of the Front Office Staff. 5
33. What precautions and measures should be taken in case of a bomb threat ? 5

Click Here To Download Full Paper

<< Go Back To Main Page

Courtesy: CBSE