CBSE Class-12 Exam 2020 : Question Paper (Office Procedures And Practices)

• Subject :-Office Procedures And Practices
• Class : XII
• Year : 2020

SECTION A

(Employability Skills) 

Answer any 4 questions out of the given 6 questions of 1 mark each. 1x4=4
1. Traffic symbol that indicates not to use horn is an example of _________ communication. 1
(A) Oral
(B) Written
(C) Visual
(D) Non-verbal

2. What is meant by positive thinking ? 1

3. What do you mean by ‘Personality’ ? 1

4. What is a Spreadsheet ? 1

5. What is meant by ‘Risk’ ? 1

6. Pollutants that break down into simple and harmless substances by the action of moisture and bacteria are called _________ pollutants. 1

Answer any 3 questions out of the given 5 questions of 2 marks each. 2x3=6

7. Explain the difference between a sentence and a phrase. 2
8. State any four points of importance of positive thinking. 2
9. Briefly explain the use of ‘mouse’ in a computer. 2
10. State in brief the meaning of ‘creativity’ and ‘innovation’. 2
11. Briefly explain ‘Soil Conservation’. 2

SECTION B

(Subject Skills)

Answer any 10 questions out of the given 12 questions of 1 mark each. 1x10=10

12. Performing unnecessary work is a time _________. 1
13. The person to whom the money is sent through money order is called _________. 1
14. Indian _________ Order is a kind of demand draft. 1
15. Placing of records in the files on the basis of initial letter is called _________ filing. 1
16. The main purpose of indexing is for easy _________ of files and documents. 1
17. The process of arranging and storing records is known as _________. 1
18. List any two types of meetings. 1
19. What is meant by ‘motion’ in relation to a meeting ? 1
20. Give the meaning of ‘itinerary’. 1
21. What is meant by a bank ? 1
22. Give the meaning of ‘Cash Credit’. 1
23. What is meant by a Cheque ? 1

Answer any 5 questions out of the given 7 questions of 2 marks each. 2x5=10

24. A secretary should have a good appearance. Do you agree ? Give reason
in support of your answer. 2
25. List any four methods for making payment through the bank. 2
26. What is meant by outgoing mail ? 2
27. Give the meaning of ‘Voice Vote’. 2
28. When does a ‘motion’ become a ‘substantive motion’ ? 2
29. State any four points that you will keep in mind while making reservations for your boss. 2
30. What is meant by a bank pass book ? 2

Answer any 5 questions out of the given 7 questions of 3 marks each. 3x5=15

31. Why is ‘command over language’ considered as a qualification of a private secretary ? 3
32. What is meant by ‘Incoming Mail Register’ ? Give its specimen. 3
33. State any six advantages of decentralised filing. 3
34. Briefly explain the types of minutes. 3
35. Briefly explain the advantages of travelling a distance of 15 kms by road,
by an executive. 3
36. Describe briefly the procedure of withdrawing cash from an ATM. 3
37. Explain briefly the procedure of opening a savings bank account. 3

Answer any 3 questions out of the given 5 questions of 5 marks each. 5x3=15

38. Explain the duties of a secretary. 5
39. Describe the importance of proper mail handling. 5
40. Explain the functions of a filing system. 5
41. Describe the duties of a secretary during and after a meeting. 5
42. Your boss has to travel to Hong Kong for a business meeting for three days. Prepare an itinerary for the same. 5

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Courtesy: CBSE