Class: XII
Food & Beverage Cost and Control-(737)
Sample Question Paper 2019-20

Class: XII
FOOD SERVICE (736)
Sample Question Paper 2019-20

SECTION –A

Tick the correct answer (1mark each).

Answer any 10 questions out of the given 12 questions:
1. How many P’s were formalised and developed by experts to ensure the creation and execution of a successful marketing strategy?
a. 4 P’s
b. 3 P’s
c. 5 P’s
d. None
 
2. The marketers of still and cement making a single marketing plan for their product(s) to be used for all customers would be known as
a. Undifferentiated strategy
b. Customised marketing
c. Segmented marketing
d. Single segment marketing
 
3. Which of these factors  is not used for evaluating the segment?k
a. Size of the segment
b. Growth prospects
c. Accessibility of the segment
d. Resources of the nation
 
4. The segmentation done on the basis of social class, lifestyle, personality characteristics, etc. of a person is called
a. Geographical segmentation
b. Behavioural segmentation
c. Psychographic segmentation
d. Understanding segmentation
  
5. This method of promotion is commonly used to obtain an increase in short-term sales and could involve money-off coupons
a. Direct mail
b. Sales promotion
c. Advertising
d. Personal selling
 
6. Marketer E. Jerome McCarthy proposed a 4 P’s classification in
a. 1960
b. 1950
c. 1970
d. None of these
 
7. It has become the first presentation to beat the competitors in the modern era
a. Website
b. Web marketing
c. Selling revolution
d. All of these
 
8. Research to understand the prospective customers psychology and behaviour is called
a. On the spot research
b. Database research
c. Good conversation
d. All of the above
 
9. The second step of the sales process is
a. Prospecting
b. Qualifying
c. Handling objections
d. Placing presentation
 
10. Business relationship that involves many transactions between sellers/buyers and lasts for many years is called
a. Functional relationship
b. Transactional relationship
c. Both (A) and (C)
d. None of these
 
11. The second name of playing the presentation is
a. Approach
b. Pre-approach
c. Demonstration
d. None of these
 
12. A Regional Sales Manager  may be promoted to
a. Field Sales Manager
b. Zonal Sales Manager
c. Area Sales Manager
d. Vice-President Sales

Very ShortQuestions: (2 marks each).

Answer any 5 questions out of the given 7 questions:
13. Explain the significance of Marketing Mix. (2)
14. How would one make their presentation more effective? (2)
15. Name any four popular pricing techniques used as pricing strategies. (2)
16. Discuss the various sources of information used by a salesperson to collect data regarding the prospects. (2)
17. How would a salesperson close a sale:- (2)
a. in case of technical products 
b. in case of non-technical products 
18. Why do companies provide after-sale services? (2)
19. Prepare a list of questions to make your presentation for selling an electronic mixergrinder. (2)

ShortQuestions: (3 marks each).

Answer any 5 questions out of the given 7 questions:
20. Discuss any 3 qualities of a good salesperson. (3)
21. Explain the characteristics of a good prospect. (3)
22. What are the requirements for effective segmentation? (3)
23. How does a salesman play the role of a revenue generator and that of a consultant to the customers? Explain. (3)
24. What is market-targeting? How is different from market segmentation? Explain with the help of an example. (3)
25. Define demonstration. List any 3 examples of the same. (3)
26. How does regular contact and grievance handling help in keeping customers happy? (3)

SECTION –B

Long/Essay type questions (5 marks each).
Answer any 3 questions out of the given 5 questions:
27. Explain effective negotiation skills which help in a negotiation situation. (5)
28. Discuss the various techniques of closing a sale. (5)
29. What are the responsibilities of a salesperson? (5)
30. Discuss the various types of objections faced by a salesperson. (5)
31. Nowadays, many job-related difficulties are faced by a salesperson in their selling career. Explain.

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SECTION –A

Tick the correct answer (1mark each).

Answer any 10 questions out of the given 12 questions:

1. What is the basic responsibility of blood bank in hospital?  
2. What are normal respiration rates in adults?  
3. Why antisepsis is used in hospital?  
4. Write down the use of splints in case of fracture.  
5. Which kind of temperature will be called as high fever of a person?  
6. Name one chronic lung disease.  
7. Enumerate two types of cuts.  
8. What should you wear before administering first aid?  
9. What is the difference between abduction and adduction?  
10. Enumerate two dimensions of 108 ERS?  
11. Which department is responsible for providing patients with medicines prescribed by specialist physicians and provision of services corresponding to applicable drug precautions and professional regulations?
12. What is defined as the process by which an article, surface or medium is freed of all living microorganisms either in the vegetative or spore state?

Very Short Questions: (2 marks each).

Answer any 5 questions out of the given 7 questions:
13. How OPD can be the important part of hospital?  
14. Enumerate the professionals available in hospitals.  
15. List the responsibilities of Physicians in prevention and control of HAI.  
16. Enumerate the Physical Setup of Reception Counter.  
17. Enumerate the qualities of receptionist in hospitals.  
18. Enumerate the qualities of GDA.  
19. Enumerate the principles involved in bed making.  

Short Questions: (3 marks each).

Answer any 5 questions out of the given 7 questions:
20. Enumerate the types of laboratories present in Hospitals. 
21. Enumerate objectives of a care plan.  
22. How the injuries caused by snake bites can be managed?  
23. Enumerate general functions of integumentary system.  
24. How does a emergency situation outside the hospital can be communicated?  
25. Enumerate the general instructions of bed making.  
26. Why patient positioning is important?  

SECTION –B

Long/Essay type questions (5 marks each).
Answer any 3 questions out of the given 5 questions:
27. Enumerate the steps involved in administration of care plan.  
28. Explain the risk factors of hospital acquired infections and how it can be controlled?
29. Describe the functions of following systems:
a. Nervous system
b. Cardiovascular system
30. Explain the epidemiological triangle.  
31. Suppose a person has met with an accident. What kind of services of priority should be followed by the first aider in an emergency situation?

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SECTION –A

Tick the correct answer (1mark each).

Answer any 10 questions out of the given 12 questions:

1. A secured loan is
a. a loan where the borrower has assured of repayment
b. a loan where the bank is quite sure of repayment
c. a loan where some security is given to the bank

2. A nomination can be changed or cancelled either by ________ at the back of the policy or by making a will.
a. Stamping
b. Declaration
c. Endorsement
 
3. The form to be filled up by the applicant desiring to take insurance is called __________ form.
a. Indemnity
b. Identity
c. Proposal
 
4. What does OTP stands for?
a. One Time Password
b. Only Time Protected
c. One Time Pass
 
5. In India, ____________ is  the way to greet without touching the customer.
a. Namaste
b. Hello
c. Shaking Hands
 
6. What do you mean by General insurance?  

7. What does NEFT stands for?
a. National Economic Fund Transfer
b. National Electron Fund Tenor
c. National Electronic Fund Transfer
 
8. Non-Life Insurance is also termed as __________ Insurance.  

9. Body language is a form of _______communication.  

10. State the meaning of word Communication.  

11. The issue of having regular income during old age is taken care of by _____policies.
a. Annuity
b. Endowment
c. ULIP
 
12. A borrower defaults on a secured loan of Rs. 25,000. The underlying security is worth Rs. 40,000. Which of the following is true?
a. Bank can retain Rs. 25,000.
b. Balance Rs. 15,000 has to be paid to the borrower.
c. Bank cannot sell the underlying security because its value is higher than loan amount.

Very ShortQuestions: (2 marks each).

Answer any 5 questions out of the given 7 questions:
13. State the difference between Verbal and Non Verbal Communication. (2)
14. What do you mean by barriers to communication? (2)
15. What do you mean by Mandatory Motor Vehicle Insurance? (2)
16. Name the instruments named in Negotiable Instrument Act? (2)
17. What are the advantages of internet banking? (2)
18. List any two advantages of crossings of cheque. (2)
19. What is the need for Bank lockers? (2)

ShortQuestions: (3 marks each).

Answer any 5 questions out of the given 7 questions:
20. Briefly explain the process of obtaining a Demand draft? (3)
21. Briefly explain the two types of unsecured loans? (3)
22. Briefly explain any three strategies of overcoming barriers to communication? (3)
23. Distinguish between Bill of Exchange and Promissory Note? (Any Three basis) (3)
24. Ram has taken fire insurance policy for his factory for a sum insured of 4 lakhs. Due to fire, he suffered a loss of Rs. 1 lakhs. What is the amount of compensation will he get? Explain with reason? (3)
25. Explain any three advantages of taking life insurance policies? (3)
26. What is meant by fire insurance policy? State its benefits. (3)

SECTION –B

Long/Essay type questions (5 marks each).
Answer any 3 questions out of the given 5 questions:
27. “Newspaper is an important tool in the learning process for front office professional.” Explain any five points to justify the statement? 5
28. Mention any five functions of below mentioned sections of front office?
a) Telephone Exchange
b) Reservation 
c) Information desk
29. Draw the organization chart of front office department of a medium hotel? 5
30. Explain any six characteristics of computer? 5
31. Explain the role of computer in the below mentioned hotel departments? 5
a) Front desk 
b) Housekeeping 
c) Reservation

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CBSE (Class X) Previous Year Papers Printed Books

SECTION –A

Tick the correct answer (1mark each).

Answer any 10 questions out of the given 12 questions:

1.Information transferred in one  direction is called  
(a) Informal communication
(b) Formal communication
(c) One way communication
(d) Two way communication

2. __________ is the process by which information is organized into symbols that can be 1 conveyed to the receiver.
(a) Decoding 
(b) Transmission
(c) Encoding
(d) Receiving

3. What is the capital of Indonesia?  
(a) Male 
(b) Jakarta
(c) Tehran 
(d) Kabul

4. What is the currency of Bangladesh?  
(a) Dinar
(b) Yen
(c) Yuan 
(d) Taka

5. Which of the following is  the code of Saudi Arabian Airline?  
(a) SV
(b) SA
(c) SY
(d) AS

6. Hygiene is a word which comes from the name of the ______ goddess of health  
(a) Spanish 
(b) French
(c) Greek
(d) Italian

7. Which is the most important skill required while giving information to the guest?  
(a) Positive attitude
(b) Punctuality
(c) Communication
(d) Pleasing personality

8. Which section of the front office is responsible for carrying the luggage of guest to room?  
(a)Information desk
(b) Bell desk
(c) Guest relation desk
(d) Concierge

9. Which department is responsible for giving room keys to the guest on his arrival?  
(a) Reception 
(b) Reservation
(c) Cashier 
(d) Travel desk

10. Who heads the front office department of a small hotel?  
(a) Front office Assistant
(b) Front office Manager
(c) Reservation supervisor
(d) Front office supervisor

11 . Proper collection of the data in computers is called…..  
(a) Information
(b) Program
(c) Software 
(d) Hardware

12. The speed of computer is calculated in      
(a) Gigabyte
(b) MHz
(c) Kilobyte
(d) Megabyte

Very ShortQuestions: (2 marks each).

Answer any 5 questions out of the given 7 questions:
13. Enlist the various basic components of communication? 2
14. Differentiate between intrapersonal communication and interpersonal communication? 2
15. Write any four advantages of reading newspaper? 2
16. How newspaper can be used as job portal? 2
17. Briefly explain the importance of hygiene in maintaining good health? 2
18. What are the social benefits of maintaining good hygiene? 2
19. List the main duties of concierge in front office department? 2

ShortQuestions: (3 marks each).

Answer any 5 questions out of the given 7 questions:
20. Differentiate between content and context? 3
21. Write any three advantages of written communication? 3
22. Briefly explain any six positive effects of good grooming in the hospitality industry? 3
23. Enlist any six hygiene standards for male and female staff of front office department? 3
24. Briefly explain any six qualities of front office staff? 3
25. Write any six features of a hotel lobby? 3
26. Briefly explain any six advantages of computer? 3

SECTION –B

Long/Essay type questions (5 marks each).
Answer any 3 questions out of the given 5 questions:
27. “Newspaper is an important tool in the learning process for front office professional.” Explain any five points to justify the statement? 5
28. Mention any five functions of below mentioned sections of front office?
(a) Telephone Exchange
(b) Reservation
(c) Information desk
29. Draw the organization chart of front office department of a medium hotel? 5
30. Explain any six characteristics of computer? 5
31. Explain the role of computer in the below mentioned hotel departments? 5
(a) Front desk 
(b) Housekeeping
(c) Reservation

Click Here To Download Full Sample Paper

Click Here To Download Full Marking Scheme

CBSE (Class X) Previous Year Papers Printed Books